FAQs

Yes, where we have availability, you have full use of the marina car parks when you have a berth with us. Please be considerate towards your neighbours and fellow berth holders by keeping the number of vehicles you have on site to a minimum. As part of a residential mooring, we allocate a parking space for one vehicle.

Yes. When you sign up for your mooring, the Waterside and Marina Crew issue you with a key, fob, swipe card or code for you to gain access to the relevant jetties and facilities. You will then be able to visit the marina as and when you like.

Our sites are monitored by CCTV and have electronic access control systems installed. We try our very best to ensure they are as safe and secure as possible and we are always open to suggestions and feedback as to how we can improve.

Yes. We know that our berth holders and visitors love to bring their four-legged companions along with them to enjoy our waterside locations. We simply ask that you always ensure they’re on a lead, that you pick up after them and you respect your neighbours.

The Gold Anchor Award is an accreditation scheme which measures the breadth of facilities and quality of marinas. The scheme is run by The Yacht Harbour Association who have been auditing marinas for over 25 years. It is an independent assessment that is used worldwide and offers you the peace of mind that an accredited marina meets strict criteria for the standard of services and facilities it provides. All our Aquavista marinas (except Pennington Waterside & Marina which is at application stage as a new marina) have Gold Anchor accreditation. Find out more about the scheme here.

You can make a mooring enquiry directly through your preferred Waterside & Marina, or complete our mooring enquiry form. 

However, before you apply, it’s well worth having a chat with the team at the marina you are considering so they can guide you through the process and let you know what’s available and advise on the best mooring options to meet your requirements. 

Feedback from our customers and visitors is incredibly important to us. We like to be able to praise our team when they do something well, and vital we can quickly put right something that may have gone wrong.

Our marina teams are friendly and approachable and should be able to resolve most issues quickly.

If you'd like to pass comments, or the marina cannot resolve your query, then please share your comments via our online form. Please do give us your feedback as it helps us keep on improving your waterside experience.

We will acknowledge your email, and in most instances, where a response is required, we will reply within 7 working days. 

Our annual contract holders can benefit from Explore 100 at other Aquavista marinas. You can read more about that here, in our Explore 100 Policy.

Before making a journey, you should make contact with your alternative chosen Aquavista marina to ensure they have space for your boat. Berths can be reserved for you to stay for up to 100 days and you can have unlimited visits to any of our 29 marina locations.

Yes - and we highly recommend that you visit your selected marina before signing an agreement with us so that you can meet the team, get a feel for the environment and ask as many questions as you like. Please contact the marina before you arrive so that we can make sure a member of the team is available to let you in and show you around, as a lot of our marinas are locked and gated communities.

16 out of 29 of our marinas have full planning approved residential moorings. Look at our map to see where these are, or find out more about residential moorings here. 

When you live at the marina for more of the time, there is an increased use of marina facilities such as waste services and maintenance costs. Planning permission for residential moorings also come with conditions that cost additional money to implement, including everything from creating car parks to conducting ecological surveys and contributions to local authority through S106 agreements. Additionally, the marina is used as an official postal address, allowing for post handling and the ability to be registered with local community services and is legally your main residency in the UK.

Don’t forget, VAT is also included in your mooring fee. HMRC do allow some exceptions, for example, if the craft is a 'qualifying ship' or a defined houseboat without an engine. We always follow their guidelines and advice.

With a residential mooring you get additional benefits free of charge:

• Postal address at the marina
• Free storage box in non city marinas where there is space for these
• Free monthly pump out tokens
• Free laundry wash and dry tokens
• Parking space and bike storage (where available)
• The option of composite council tax where this is an option in your marina

If you are new to residential mooring, you may find our guide helpful. However, generally securing a residential mooring is like moving properties - once you have your mooring contract, you will know your new postal address.

You can then:

• Talk to the marina about the composite council tax option if this is an option in your marina. If you are opting out of the composite assessment, let us know.

• If you choose the composite assessment, you will need to find a couple of other residents who you can swap berths with. The marina staff can help you with this and let you know the best time to swap.

• Let everyone know your new address and update your records on all your business and official accounts.

• Find your local NHS services and register with them.

With a residential mooring, you have all the rights and responsibilities that apply to any UK resident, and that includes paying council tax.

If you wish to have an exclusive berth and not move berth during the year you become responsible for council tax and you will receive your council tax bill directly from the local council. If you wish to chose this option you will need to let Aquavista know through your local Marina Team and we won’t include you in our composite council tax assessment.

If you do not wish to have exclusivity, then if you move your boat twice in 12 months to two different berths then you are classed as part of the composite council tax assessment and this is paid on your behalf by Aquavista. The responsibility to move will be down to you, however Aquavista coordinate boat move days and these moves are then recorded on our systems and supplied to the local council and VOA on request. You are at risk if you do not move twice in a 12 month period and have this clearly documented by Aquavista, of being deemed to be fully responsible for council tax payments.

There are some marinas where there is not a composite council tax agreement, so please talk to your Marina Manager when deciding about residential.

You need to have a residential mooring if you want to live on your boat at the marina. You cannot live on your boat with a leisure mooring contract. This is because we need planning permission from the local authority to allow people to live on their boat at the marina. Without it, we would be contravening planning law. With the planning permission in place, we can offer residential moorings safely and legitimately.

Start right here, with our ‘New to Boating’ guide.

If you have a question that isn't answered here, please contact us via our enquiry form.

Aquavista benchmark our mooring prices across the marina industry annually to ensure we are competitively priced. Your mooring fees also include costs towards the utilities and waste industries that service our marinas and help to invest in the future environment and infrastructure of your chosen location. 

At Aquavista we believe in flexibility. That's why offer not only a range of different mooring options but a number of contract options also.

You can take your residential or leisure mooring with an annual contract that you pay in one go, or across 12 monthly direct debit instalments (taken on the 1st of every month they are due).

Or, as a leisure customer you can take a three or six-month mooring contract which you pay in one single payment. 

If you are choosing to make your contract payment in one single transaction, this must be made at least seven days before the start date of the contract. There are a number of different payment options are available to you, including BACS, debit and credit card and an online payment portal. 

If you have any queries regarding payment or how we charge for our moorings, please get in touch.

We have a small selection of essential items available to buy at many of our Waterside & Marina offices, we also have two larger chandlery stores at Sawley and Glasson Waterside & Marina.

Click here to find out more about our Aquavista chandleries. 

Simply click here, complete the form and we will send your card(s) to you as soon as possible.